Terms of Service

3.1 Quotations

All quotations are subject to change without notice and are valid for 15 days unless otherwise specified. Rates quoted do not include unforeseen charges such as detention, demurrage, storage, or customs examination fees.

3.2 Booking Confirmation

Bookings are not confirmed until you receive written confirmation from us. We reserve the right to refuse or cancel bookings at our discretion.

3.3 Documentation

You are responsible for providing accurate and complete documentation. Any delays or costs arising from incorrect documentation will be your responsibility.

3.4 Payment Collection

Payment Terms & Cargo Release:

• •Standard Payment Terms: By default, payment is due in full before vessel loading at the port of origin. Gateway will hold the Master Bill of Lading (MBL) until full payment is received regardless of payment timing.
• •Deferred Payment (Written Approval Only): In select cases, Gateway may authorize payment before vessel arrival at the destination port. Such arrangements require prior written approval from Gateway and are granted at Gateway's sole discretion based on customer relationship, payment history, and shipment value.
• •Credit Accounts (Net 30/60/90): Credit terms may be extended to qualified customers upon approval by Gateway's credit department. Credit limits and payment terms are determined based on business credit history and financial standing. Gateway reserves the right to revoke or modify credit terms at any time.
• •Cargo Hold Rights: Gateway has the right to hold cargo at destination until full payment is received, even if the shipment has physically arrived. The MBL will not be released until all outstanding charges are settled.
• •Storage Fees: Any storage, demurrage, detention, or per diem charges incurred due to delayed payment beyond agreed terms are the customer's responsibility. These charges begin accruing per the applicable tariff and terminal rules.

3.5 Incoterms

All shipments are governed by the applicable Incoterm specified at booking. Unless otherwise agreed in writing, Gateway's standard terms are:

• •FOB (Free On Board): Risk transfers to buyer when goods are loaded onto the vessel at port of origin
• •CIF (Cost, Insurance, Freight): Seller responsible for cost, insurance, and freight to destination port
• •DAP (Delivered at Place): Seller responsible for all costs and risks until goods arrive at named destination
• •DDP (Delivered Duty Paid): Seller assumes all costs including import duties and taxes

All Incoterms references are based on ICC Incoterms® 2020. Customer is responsible for understanding their obligations under the selected Incoterm.

3.6 Transit Times & ETAs

All transit times and estimated time of arrivals (ETAs) provided by Gateway are estimates only and are not guaranteed. Actual transit times may vary due to:

• •Weather conditions and force majeure events
• •Port congestion, labor disputes, or terminal delays
• •Customs inspections or regulatory holds
• •Vessel schedule changes, transshipment delays, or route modifications
• •Carrier operational decisions

Gateway shall not be liable for any damages, losses, or costs arising from delays in transit, including but not limited to consequential damages, lost profits, or business interruption.

3.7 Container Specifications & Weight Limits

Customer is responsible for ensuring cargo does not exceed container weight limits:

• •20' Standard: Max payload ~21,700 kg (47,840 lbs)
• •40' Standard: Max payload ~26,500 kg (58,420 lbs)
• •40' High Cube: Max payload ~26,300 kg (57,980 lbs)
• •Reefer containers: Max payload varies by unit, typically ~27,000 kg

Verified Gross Mass (VGM) declaration is mandatory per SOLAS regulations. Customer must provide accurate VGM prior to vessel loading. Overweight containers may be rejected, and any resulting fees are customer's responsibility.

3.8 Cancellation & Amendment Fees

Booking cancellations and amendments may be subject to carrier-imposed cancellation fees, dead freight charges, and/or administrative penalties. All such charges incurred by Gateway from the underlying carrier will be passed through to the customer in full. Gateway may also apply an administrative fee of up to $150 per cancelled booking.

Cancellation requests must be submitted in writing. The earlier a cancellation is submitted, the lower the likelihood of carrier charges being incurred.

Amendment requests (vessel change, port change, container type) are subject to availability and may incur additional charges from the carrier, which will be passed through to the customer.

Gateway will provide documentation of carrier-imposed charges upon customer request before passing through any cancellation, dead freight, or amendment fees. Customer has 5 business days from receipt of documentation to dispute the charges. Undisputed charges are due within 10 business days of invoice.

Unpaid cancellation, dead freight, or amendment charges will result in account suspension until the balance is paid in full. Gateway reserves the right to apply outstanding balances to future invoices, charge late fees of 1.5% per month on unpaid amounts, and refer the debt to a third-party collections agency. Customer is responsible for all costs of collection including reasonable attorney's fees.

3.9 Deviation & Transshipment Rights

Gateway and its carrier partners reserve the right to deviate from the original route, transship cargo at intermediate ports, or substitute vessels when operationally necessary. Such deviations do not constitute a breach of contract and Gateway shall not be liable for any resulting delays or additional costs unless caused by gross negligence. Gateway will make reasonable efforts to notify the customer of material route changes or transshipments as soon as practicable, but failure to provide advance notice does not affect Gateway's rights under this section.

3.10 ISF / 10+2 Filing (US Imports)

For all shipments destined for the United States, Importer Security Filing (ISF/10+2) is mandatory per US Customs and Border Protection regulations:

• •ISF must be filed at least 24 hours before cargo is loaded onto vessel at origin port
• •Customer must provide complete and accurate ISF data (manufacturer, seller, buyer, ship-to party, etc.) to Gateway no later than 72 hours before vessel cargo cutoff to allow sufficient time for filing. Late submission of ISF data may result in filing delays, CBP penalties, or cargo holds, all of which are the customer's responsibility
• •Late or inaccurate ISF filings may result in CBP penalties ($5,000+ per violation) which are the customer's responsibility
• •Gateway can file ISF on the customer's behalf for an additional fee as outlined in the booking confirmation or fee schedule
• •ISF filing by Gateway is a separate service from customs entry and clearance. Gateway is not a licensed customs broker — customs clearance is handled through our authorized brokerage partners

Customer agrees to indemnify Gateway for any CBP fines, penalties, or liquidated damages resulting from inaccurate, incomplete, or late ISF information provided by the customer.

3.11 Temperature-Controlled Cargo (Reefer)

For refrigerated (reefer) shipments, customer must provide:

• •Required temperature setting and acceptable range
• •Ventilation requirements (CMH/CFM)
• •Humidity settings if applicable
• •Pre-cooling requirements and cargo temperature at stuffing

Gateway is not liable for cargo damage resulting from: incorrect temperature instructions, pre-existing cargo conditions, improper packaging, power failures beyond carrier control, or temperature fluctuations within industry-acceptable tolerances (±2°C).

• •Generator set (genset) charges for inland transportation of reefer containers, if required, are the customer's responsibility and will be quoted separately.
• •Reefer containers are subject to carrier pre-trip inspection (PTI). Container swaps due to failed PTI may result in delays for which Gateway is not liable.
• •In the event of a temperature dispute, the carrier's data logger readings will be considered the primary record of temperature performance during transit.
• •Customer is solely responsible for ensuring that the commodity is suitable for containerized reefer transport and for compliance with any phytosanitary, health, or import permit requirements at destination.

3.12 Dangerous Goods (Hazmat)

Dangerous goods shipments require advance approval and proper documentation:

• •Customer must declare all hazardous materials at booking with correct UN number and IMDG classification
• •Dangerous Goods Declaration (DGD) and Material Safety Data Sheet (MSDS) required
• •Proper labeling, marking, and placarding per IMDG Code mandatory
• •Additional surcharges apply for hazmat handling

Undeclared or misdeclared dangerous goods will result in immediate booking cancellation, and customer assumes full liability for any resulting fines, damages, or cleanup costs.

3.13 Lien Rights

Gateway has a general and continuing lien on all cargo in its possession or control for all charges, expenses, and advances due from the customer under this or any other agreement. If payment is not received within the agreed terms, Gateway may, upon reasonable written notice: (a) hold cargo until payment is received, (b) sell the cargo at public or private sale to satisfy outstanding amounts after providing at least 15 days written notice to the customer, or (c) dispose of perishable cargo as necessary without notice due to the time-sensitive nature of such goods. Customer remains liable for any deficiency after sale plus all costs of enforcement.

• •Notice will be sent to the customer's last known email address on file. Customer is responsible for maintaining current contact information.
• •Gateway's lien shall take priority over any competing claims, including those of subsequent purchasers or assignees of the cargo, to the fullest extent permitted by law.
• •All storage, demurrage, and handling charges incurred while cargo is held under lien are the customer's responsibility and will be added to the outstanding balance.

3.14 Demurrage, Detention & Free Time

Standard free time for container pickup and return is determined by the underlying ocean carrier and the destination terminal. Free time periods vary by carrier, port, container type, and trade lane. Gateway will communicate applicable free time at booking confirmation.

After the expiration of free time, demurrage, detention, and per diem charges will apply per the carrier's published tariff and will be passed through to the customer at cost. Gateway is not responsible for demurrage, detention, or storage charges resulting from customer delays in pickup, customs holds, documentation issues, or late return of empty containers.

Customers are encouraged to plan for timely container pickup and return to avoid unnecessary charges. Gateway can assist with free time extensions on a case-by-case basis where carrier approval is obtainable, subject to availability and additional fees.

For door-to-door shipments where Gateway arranges inland transportation, Gateway is responsible for timely pickup of containers from the terminal and return of empty containers within the applicable free time. Demurrage or detention charges resulting from Gateway's failure to arrange timely pickup or return will not be passed through to the customer. However, demurrage, detention, or storage charges resulting from circumstances within the customer's control — including but not limited to customs holds due to customer documentation, customer's inability to receive cargo at destination, requests to hold delivery, or delays in unloading — remain the customer's responsibility regardless of service type.

5.1 Ocean Freight Insurance (Gateway Shield)

Gateway offers all-risk cargo insurance available both at time of booking and as a standalone service through the Gateway platform. Customers can obtain instant insurance quotes by entering cargo details, and upon purchase, receive an instant certificate of insurance available for immediate download.

Premium is calculated based on declared cargo value, commodity type, origin, destination, and route. Coverage is provided and underwritten by licensed third-party insurers — Gateway acts as an intermediary and is not the insurer.

Gateway Shield covers:

5.2 Coverage Terms

• •Insurance must be purchased at time of booking or before cargo is loaded onto the vessel. Coverage cannot be applied retroactively to cargo already in transit.
• •Customer must declare accurate cargo value. Underinsured claims will be paid proportionally.
• •Claims must be filed within 30 days of delivery with supporting documentation including commercial invoice, packing list, and photos of damage. All claims are handled directly by the underwriting insurer per their policy terms.
• •Certificates of insurance are issued instantly upon purchase and are available for download in the customer's Gateway dashboard. Certificates serve as proof of coverage and should be retained for the duration of the shipment and claims period.

5.3 Without Insurance

• Carrier liability is limited per COGSA to $500 per package or customary freight unit.
• Gateway is not liable for uninsured losses beyond statutory carrier limits.
• Customer assumes full risk for cargo shipped without purchasing insurance coverage.

7.1 Denied Parties Screening

Gateway utilizes the U.S. Government's Consolidated Screening List (CSL) and other applicable databases to screen all parties involved in transactions against government-maintained restricted party lists, including:

• OFAC Specially Designated Nationals (SDN) List
• Bureau of Industry and Security (BIS) Entity List
• BIS Denied Persons List and Unverified List
• State Department Debarred List

7.2 Anti-Money Laundering (AML)

Gateway is committed to compliance with the Bank Secrecy Act and applicable anti-money laundering regulations. Gateway reserves the right to decline, suspend, or terminate any transaction or relationship that presents indicators of elevated risk, including but not limited to suspicious payment patterns, structuring, or transactions involving high-risk jurisdictions.

Gateway maintains records for the legally required retention period and cooperates with law enforcement and regulatory authorities as required by law.

7.3 Know Your Customer (KYC)

Gateway implements KYC procedures to verify the identity and legitimacy of all customers:

• Business verification including legal entity documentation
• Beneficial ownership identification for corporate accounts (25%+ ownership threshold)
• Ongoing monitoring and periodic re-verification
• Right to request additional documentation at any time

7.4 Export Controls

Customer is solely responsible for determining whether cargo is subject to the Export Administration Regulations (EAR) or International Traffic in Arms Regulations (ITAR) and for obtaining any required export licenses or authorizations. Customer warrants that no shipment tendered to Gateway contains controlled items without prior written disclosure and all required government approvals. Gateway is not a licensed customs broker and does not provide export licensing advice.

7.5 Right to Refuse Service

Gateway reserves the unconditional right to refuse, suspend, or terminate service to any customer or shipment that fails compliance screening, presents unacceptable risk, or where Gateway determines in its sole discretion that proceeding would violate applicable laws or regulations. No explanation is required for such refusal.

10.1 Exclusions

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party, (b) was already known to the receiving party prior to disclosure, (c) is independently developed without use of the disclosing party's Confidential Information, or (d) is required to be disclosed by law, regulation, or court order — provided the receiving party gives the disclosing party prompt notice where legally permitted.

10.2 Permitted Disclosures

Gateway may disclose customer information to the extent necessary for service delivery to carriers, customs brokers, insurance providers, port authorities, and government agencies as required by law. Such disclosures will be limited to the minimum information necessary to complete the transaction.

10.3 Non-Solicitation of Carriers

Customer agrees not to use information obtained through Gateway's services to directly solicit, negotiate with, or book through Gateway's carrier partners for the purpose of circumventing Gateway's services. This restriction applies during the term of service and for 12 months following the last shipment.

10.4 Survival

Confidentiality obligations survive termination of services for three (3) years or for the duration required by applicable law, whichever is longer.

11.1 Electronic Bills of Lading

Customer acknowledges and agrees that electronic bills of lading issued through the Gateway platform or through Gateway's authorized electronic trade document partners carry the same legal validity, negotiability, and title transfer rights as traditional paper bills of lading. Customer consents to the use of electronic bills of lading for all shipments unless paper originals are specifically requested in writing at time of booking. Additional fees may apply for issuance of paper original bills of lading.

11.2 Dashboard as Legal Notice

Notifications, invoices, arrival notices, and other communications posted to the customer's Gateway dashboard are considered delivered and received at the time of posting regardless of whether the customer has logged in to view them. Email notifications are considered delivered at the time of sending to the customer's registered email address.

11.3 Communication Preferences

Customer may update communication preferences within the Gateway dashboard but may not opt out of receiving legally required notices including invoices, arrival notices, shipment alerts, compliance notifications, or billing statements.

11.4 SMS Consent

By providing a mobile phone number, customer consents to receive shipment status updates, delivery notifications, and urgent alerts via SMS. Standard messaging rates may apply. Customer may opt out of non-essential SMS notifications at any time through the Gateway dashboard.

14.1 Enrollment

Enrollment in the Anchor Miles Club is voluntary and requires explicit opt-in by the customer through the Gateway platform. Customers are not automatically enrolled. Miles are only earned on shipments booked after enrollment is confirmed. A welcome gift is issued upon enrollment.

14.2 Earning Miles

Nautical Miles ("NM") are earned on qualifying Full Container Load (FCL) shipments only. Less-than-Container Load (LCL), parcel, and other non-FCL shipment types do not qualify. Miles are divided into Tier Miles and Redeemable Miles, tracked separately. Tier Miles are permanent and determine tier status — they never decrease, even when Redeemable Miles are spent. Redeemable Miles are consumed upon use in the Reward Shop or Mystery Crate.

14.3 Tier Structure

The AMC consists of six membership tiers, each with its own earning multiplier:

• •Deckhand: 0 — 249,999 NM (1x)
• •Sailor: 250,000 — 499,999 NM (1.1x)
• •Navigator: 500,000 — 999,999 NM (1.2x)
• •Captain: 1,000,000 — 2,499,999 NM (1.3x)
• •Admiral: 2,500,000 — 4,999,999 NM (1.5x)
• •Fleet Commander: 5,000,000+ NM (2x)

Tier thresholds and multipliers are published on the Gateway platform and may be adjusted by Gateway at any time with 30 days notice to active members.

14.4 Streak Bonuses

Streak bonuses and multipliers are calculated monthly based on consecutive months with qualifying shipments. Accounts with no qualifying FCL shipment in 90 or more consecutive days may have their streak reset. Streak freeze rewards are available in the Reward Shop.

14.5 Reward Shop & Mystery Crate

Redeemable Miles may be exchanged for items in the Gateway Reward Shop or used to open a Mystery Crate (75,000 NM per crate). All redemptions are final and non-refundable. Reward Shop items are limited to shipment credits, fee waivers, rate locks, service upgrades, and other business-related rewards. Gateway does not offer gift cards, personal merchandise, or non-business perks. Mystery Crate prizes are randomized — prize tier probabilities are published on the Gateway platform. Gateway reserves the right to substitute rewards of equal or greater value and to rotate Reward Shop offerings monthly.

14.6 Referral Program

Members may earn 50,000 NM bonus miles by referring new customers to Gateway. The referred customer also receives 50,000 NM upon account activation. Referral miles are credited after the referred customer's account is approved by Gateway. Referral bonus amounts may change at any time.

14.7 General Terms

• •Miles have no cash value and cannot be transferred, sold, or exchanged for currency
• •Promo codes are subject to individual terms. Stacking multiple promo codes is allowed unless otherwise stated on the specific promotion
• •Gateway reserves the right to modify, suspend, or terminate the AMC program, adjust mile balances, or revoke miles earned through error, fraud, or abuse
• •Upon termination of a customer's Gateway account, all unredeemed Redeemable Miles are forfeited. Tier Miles and tier status are non-transferable between accounts or entities
• •Continued participation after program changes constitutes acceptance of those changes

16.1 General Use

Poseidon provides general guidance, routing assistance, and informational support. It does not provide legal, customs brokerage, or financial advice. Poseidon is powered by artificial intelligence and may occasionally provide inaccurate, incomplete, or outdated information. Customers should independently verify any information provided by Poseidon before making business decisions. Gateway is not liable for any losses, damages, or costs arising from reliance on information provided by Poseidon.

16.2 Estimates & Non-Binding Information

Tariff calculations, rate estimates, HS code suggestions, transit time estimates, and duty information provided by Poseidon or any Gateway tool are estimates only and are not binding. Final duties and classifications are assessed by U.S. Customs and Border Protection. Poseidon cannot make binding commitments on behalf of Gateway. Quotes, rates, bookings, or service agreements communicated through Poseidon are not confirmed until verified in writing by a Gateway representative or confirmed through the Gateway booking platform.

16.3 Data & Privacy

Conversations with Poseidon may be logged, stored, and analyzed for service improvement, lead qualification, and customer support purposes. Customers should not share sensitive personal information such as passwords, banking details, or government identification numbers through Poseidon. Conversation data is maintained in accordance with Gateway's Privacy Policy.

16.4 Poseidon Desktop Extension

Poseidon Desktop is available as a standalone desktop application for Mac and Windows. By downloading and installing Poseidon Desktop, you agree to the following additional terms:

• •Installation requires an active Gateway client account with valid credentials
• •The application may request system permissions necessary for operation including notifications, network access, and background processes — these permissions are used solely for Poseidon functionality
• •Gateway may push automatic updates to the desktop application. Continued use after updates constitutes acceptance of any changes
• •Poseidon Desktop may run in the background to provide real-time shipment notifications and alerts. You may disable background operation in the application settings
• •You may not reverse engineer, decompile, modify, or distribute the Poseidon Desktop application or any of its components
• •Gateway may revoke access to Poseidon Desktop at any time if your Gateway account is suspended, terminated, or if the application is being used in violation of these Terms
• •Poseidon Desktop is licensed, not sold. Gateway retains all intellectual property rights in the application

16.5 Availability & Limitations

Poseidon is provided as a convenience and Gateway does not guarantee uninterrupted or error-free availability across any platform. Poseidon may be temporarily unavailable for maintenance, updates, or due to technical issues without prior notice. Access to certain Poseidon features may require an active Gateway account or specific account tier. For urgent matters or time-sensitive decisions, customers should contact Gateway directly rather than relying on Poseidon.

16.6 Prohibited Use

Customers may not use Poseidon to attempt to extract proprietary Gateway data, carrier rates, or system information beyond what is normally provided through the platform. Automated querying, scraping, or systematic extraction of information through Poseidon is prohibited. Gateway reserves the right to suspend Poseidon access for any account engaged in abusive or excessive use.

18.1 Termination by Customer

You may terminate your account at any time by providing written notice to Gateway at legal@gatewaylines.com. Termination does not release you from any outstanding payment obligations, pending shipments, or liabilities incurred prior to termination. Active shipments in transit at time of termination request will be completed under these Terms and all applicable charges will apply.

18.2 Termination by Gateway

Gateway may suspend or terminate your account at any time, with or without notice, for any of the following reasons:

• •Violation of these Terms of Service or any applicable law or regulation
• •Failure to pay outstanding invoices within 90 days of the due date
• •Fraudulent activity, misrepresentation, or abuse of platform features
• •Shipping prohibited or sanctioned goods through the Gateway platform
• •Repeated compliance screening failures or denied-party matches
• •Any conduct that Gateway reasonably determines is harmful to the platform, other users, or Gateway's reputation

18.3 Suspension

Gateway may suspend your account as a preliminary measure before termination. During suspension, you will not be able to create new bookings or access certain platform features, but you may view existing shipment data and documents. Gateway will make reasonable efforts to notify you of the reason for suspension and provide an opportunity to resolve the issue before proceeding to termination. Suspension does not relieve you of any payment obligations.

18.4 Effect of Termination

Upon termination for any reason:

• •All outstanding balances become immediately due and payable
• •Gateway will provide access to download shipment records, invoices, and documents for 30 days following termination. After 30 days, Gateway may delete account data in accordance with its data retention policy
• •Anchor Miles Club balances — both Tier Miles and Redeemable Miles — are forfeited upon termination for cause. For voluntary termination by the customer, Redeemable Miles may be used within the 30-day access period but are forfeited thereafter
• •All licenses granted to you under these Terms, including API access and Poseidon Desktop, are immediately revoked
• •Confidentiality and indemnification obligations survive termination
• •Gateway's lien rights under Section 3.13 survive termination and apply to any cargo in Gateway's possession or control at time of termination

18.5 Reinstatement

Accounts terminated for non-payment may be reinstated upon payment of all outstanding balances plus any applicable late fees. Accounts terminated for fraud, sanctions violations, or compliance failures are permanently closed and may not be reinstated. Gateway reserves the right to deny reinstatement at its sole discretion.

18.6 No Refund on Termination

Platform fees, insetting purchases, insurance premiums, and other prepaid services are non-refundable upon termination regardless of the reason for termination.

20.1 Informal Resolution

The parties shall first attempt to resolve disputes informally by contacting legal@gatewaylines.com. Gateway will respond within 14 business days. Both parties agree to engage in good faith for a minimum of 30 days before initiating arbitration or legal proceedings.

20.2 Binding Arbitration

If informal resolution fails after the 30-day good faith period, disputes involving claims under $100,000 shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in New York County, New York. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own costs and attorney's fees unless the arbitrator determines otherwise.

20.3 Litigation

For disputes involving claims of $100,000 or more, either party may elect to proceed in court in accordance with Section 18.2 of these Terms rather than arbitration.

20.4 Class Action Waiver

You agree that all disputes will be resolved on an individual basis only. You waive any right to participate in any class, consolidated, or representative action against Gateway. This waiver applies to arbitration and litigation.

20.5 Exceptions

The following are excluded from this arbitration clause and shall be resolved in accordance with applicable law:

• •Claims subject to FMC jurisdiction or OSRA dispute resolution procedures
• •Claims governed by COGSA or other mandatory federal maritime law
• •Requests for injunctive or equitable relief related to intellectual property, confidentiality, or unauthorized access to Gateway's systems
• •Demurrage and detention disputes subject to 46 CFR Part 545

20.6 Small Claims

Either party may bring qualifying claims in small claims court in New York County, New York as an alternative to arbitration, provided the claim falls within the jurisdictional limits of such court.

20.7 Time Limitation

Any claim or dispute arising under these Terms must be brought within one (1) year from the date the cause of action accrued, except where a different limitation period is mandated by applicable law such as COGSA. Failure to bring a claim within this period constitutes a permanent waiver of that claim.

20.1 Eligibility & Access

• API access is provided at Gateway's discretion and may be revoked at any time
• You are responsible for maintaining the confidentiality of your API keys and account credentials

20.2 License

Gateway grants you a limited, non-exclusive, non-transferable right to use its APIs for the sole purpose of integrating Gateway's services within your systems or applications.

20.3 Prohibited Uses

• You may not use the API to replicate or compete with Gateway's services
• You may not resell, sublicense, or redistribute the API or any data obtained via the API
• You may not exceed rate limits or interfere with API performance or stability

20.4 API Rate Limits

• Default rate limit is 1,000 requests per hour per API key
• Excessive or abusive usage may result in temporary or permanent suspension
• Higher limits available for enterprise customers upon request

20.5 Data Use & Ownership

• All data accessed through the API remains the property of Gateway
• You may store or process the data solely for use within your organization
• You may not reverse engineer, scrape, or mine our data outside permitted use

20.6 Service Level & Updates

• Gateway does not guarantee uninterrupted or error-free API access
• Gateway may update or discontinue APIs at any time, with reasonable notice when feasible
• Planned maintenance will be announced in advance when possible

20.7 Security Requirements

• You are responsible for securely storing any data retrieved through the API
• API keys must not be shared, exposed publicly, or bundled into client-side code
• All API requests must use HTTPS encryption
• You must immediately notify Gateway of any security breaches or unauthorized access