Effective Date: January 1, 2026 | Last Updated: April 5, 2026
Gateway Lines ("Gateway," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, platform, applications, or visit our website at gatewaylines.com and its subdomains. This policy applies to all users including customers, visitors, API users, and Anchor Miles Club members. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.
We collect information that identifies you, including:
When you visit our website or use the Gateway platform, we automatically collect:
We use collected information for the following purposes:
Process shipments, bookings, customs coordination, cargo insurance, and provide logistics services through our platform and carrier partners
Send shipment status updates, arrival notices, delivery notifications, and respond to support inquiries including through Poseidon
Process payments through Square, manage invoices, track outstanding balances, and administer credit accounts
Screen parties against OFAC, BIS, and other restricted party lists, perform KYC verification, maintain records per FMC and CBP requirements, and report suspicious activities as required by law
Analyze usage patterns to enhance our services, improve Poseidon AI responses, optimize platform features, and develop new tools
Calculate and track nautical miles, manage tier status, process reward redemptions, and administer the referral program
Calculate CO₂ emissions for Ship Green insetting purchases and generate certificates
Evaluate inquiries and Poseidon conversations to connect prospective customers with the appropriate Gateway services
Provide HS code suggestions, tariff estimates, and duty calculations through our tools and brokerage partners
Detect and prevent fraud, unauthorized access, and abuse of the Gateway platform and API
Send promotional materials, product updates, and industry news with your consent. You may opt out at any time
Generate aggregated, anonymized insights about shipping trends, trade lanes, and platform usage. Aggregated data does not identify individual customers
We may share your information in the following situations:
We do not sell, trade, or rent your personal information to third parties for marketing purposes. When sharing data with third parties for service delivery, we share only the minimum information necessary to complete the transaction.
We implement appropriate technical and organizational security measures to protect your information:
256-bit SSL/TLS encryption for all data in transit. Data at rest is encrypted using AES-256 encryption on all storage systems.
Restricted access on a need-to-know basis with role-based permissions. Multi-factor authentication required for administrative access.
Continuous monitoring for unauthorized access, suspicious activity, and security anomalies.
Infrastructure provided by SOC 2 certified providers including AWS and Cloudflare. Payment processing handled by PCI DSS Level 1 certified Square. Gateway does not store credit card numbers or full payment credentials.
All API requests require HTTPS encryption and authenticated API keys. Rate limiting and abuse detection are enforced.
In the event of a data breach that affects your personal information, Gateway will notify affected customers within 72 hours of discovery as required by applicable law and take immediate steps to mitigate the impact.
Despite our security measures, no method of electronic transmission or storage is 100% secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee absolute security.
We use cookies and similar tracking technologies to enhance your experience:
When you first visit our website, you will be presented with a cookie consent notice. Essential cookies are required for site functionality and cannot be disabled. Analytics and marketing cookies are only activated after you provide consent where required by applicable law. You can also control cookies through your browser settings. Disabling cookies may affect website functionality.
We use the following services to protect our platform and ensure security:
Our services do not currently respond to browser-based "Do Not Track" signals. However, you can control cookies through your browser settings and opt out of marketing communications at any time. For California residents, please refer to the California Privacy Rights section below for additional rights under the CCPA/CPRA.
All customers have the following rights regarding their personal information:
To exercise any of these rights, contact privacy@gatewaylines.com. Gateway will respond to verified requests within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act:
To submit a CCPA request, email privacy@gatewaylines.com with the subject line "CCPA Request" or call 844-542-8392.
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation:
Residents of Virginia, Colorado, Connecticut, Utah, and other states with applicable privacy legislation may have similar rights to access, delete, correct, and opt out of certain data processing activities. To exercise any state-specific privacy rights, contact privacy@gatewaylines.com.
For your protection, we may need to verify your identity before processing any privacy request. Verification may require providing your name, email address, and account details matching our records. We will not fulfill requests that we cannot verify.
As an international logistics provider, we necessarily share your information with carriers, customs brokers, port authorities, insurance providers, and logistics partners in other countries to fulfill your shipments. The specific countries involved depend on your shipment origin and destination. By booking a shipment through Gateway, you consent to the transfer of your shipping data to parties in the applicable countries along your trade route.
All customer account data is processed and stored on servers located in the United States. Gateway does not store customer data on servers outside the United States. Our infrastructure providers (AWS, Supabase, Cloudflare) maintain US-based data centers for Gateway's operations.
When transferring data internationally for service delivery, Gateway takes the following measures:
For privacy inquiries from international jurisdictions, contact privacy@gatewaylines.com. Gateway will respond within 30 days and direct your inquiry to the appropriate representative for your region.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete that information promptly.
We may update this Privacy Policy from time to time. For minor updates and clarifications, changes will be effective upon posting to this page with an updated "Last Updated" date. For material changes that significantly affect how we collect, use, or share your personal information, Gateway will provide 30 days advance notice via email to your registered address or through a notification in the Gateway dashboard. Your continued use of our services after the effective date of any changes constitutes acceptance of the updated policy. You are advised to review this Privacy Policy periodically.
If you have questions or concerns about this Privacy Policy, please contact us:
Privacy: privacy@gatewaylines.com
General: info@gatewaylines.com
Phone: 844-542-8392 (Mon-Fri 7am-6pm EST)
Gateway will acknowledge receipt of all privacy inquiries within 5 business days and provide a substantive response within 30 days.
If you access Gateway services through our API, we process data transmitted through API requests including shipment details, cargo information, rate queries, and tracking requests. API usage logs including request timestamps, endpoints accessed, and response data are retained for 2 years for security and performance monitoring.
If you connect third-party systems to Gateway (such as ERP, e-commerce, or accounting platforms), we may process and transfer data exchanged through these integrations to provide our services. Gateway processes this data in accordance with this Privacy Policy.
We retain your data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
We use algorithms and automated systems to process shipment data and assist with operational decisions including:
Important: No automated system makes final binding decisions without human oversight for matters that materially affect your account, finances, or shipments. Automated outputs including rate quotes, HS code suggestions, duty estimates, and ETA predictions are estimates only and are subject to human review and confirmation before becoming binding.
Compliance screening matches that result in a potential denied-party hit are reviewed by Gateway personnel before any action is taken on your account or shipment.
Your Rights: You have the right to request human review of any decision made through automated processing that significantly affects you. Contact privacy@gatewaylines.com to request a review. Gateway will respond within 15 business days.
The Gateway platform and website may contain links to third-party websites, services, or tools including carrier portals, terminal websites, port authority systems, and government databases. Gateway is not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit through links on our platform.
If you provide a mobile phone number, you may receive shipment status updates, delivery notifications, and urgent alerts via SMS. By providing your mobile number, you consent to receiving these messages. Standard messaging rates may apply. You may opt out of non-essential SMS notifications at any time through the Gateway dashboard or by replying STOP to any message. Opting out of SMS does not affect legally required notifications which will be delivered via email or dashboard.
Gateway does not sell or share your personal information for cross-context behavioral advertising as defined under the California Consumer Privacy Act. We have not sold personal information in the preceding 12 months and have no plans to do so.